* Effective 6/1/2022- Face masks are optional. We do ask if you are unwell to reschedule your appointment. We reserve the right to refuse services to any patron in the best interest of the Spalon. 

 

Spalon Policy

 

I. Timeliness

The client is given a fifteen (15) minute grace period. If the client is more than 15 minutes late for an appointment we will cancel  your appointment and a  $35 service charge will apply. 

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II. Cancellations

A twenty-four (24) hour cancellation notice is needed for all cancelled appointments.

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If your appointment is not cancelled within the 24-hour cancellation period online or by e-mail,  the following will apply: $35.00 non-refundable fee will be collected in order to re book with us.  If you do not show up for the appointment you rescheduled, you will be required to prepay for appointments in the future 100% or we may decide to not provide services.

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III. Removal of Previous Styles

ALL STYLES   including but not limited to: coil twists, double strand twists, braids, loc and twist styles (braids and flat twists of locs including extension twists) must be REMOVED prior to your appointment.  If prior styles are not removed, stylist reserves the right to institute a  SERVICE CHARGE  of their discretion ranging from $50-200. 

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Please note that an appointment includes : a shampoo, conditioner or leave in treatment and basic styling depending on the type of service booked. Certain styles are an additional fee.  

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IV. Deposits

All appointments require a non refundable deposit of $25 unless otherwise stated. All natural extension twists, micro starter loc and custom integration loc bridge appointments require a $35.00-$50 non refundable  deposit. All deposits will be applied to your appointment. 

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V: Children & Guests

Services are provided for children over the age of 6.  Infants, children and any guests accompanying clients who are receiving services are not allowed. NO EXCEPTIONS. 

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VI: Client Satisfaction

If a client is dissatisfied, we will gladly correct the style at the time of service. After leaving the salon, it is assumed that the style was satisfactory after the service has been rendered. While photos of other styles are great to use for inspiration, please note that each style will appear differently on each client. In addition, the appearance of a style depends upon various factors specifically texture,  length and overall hair health/condition.

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VII. Forms of Payment

Cash is preferred. The Spalon also accepts VISA, MASTERCARD, DISCOVER and AMEX charge cards with a 2.5% Service Charge via Square Payment Processing. Cash App, Venmo and Personal checks are not accepted. 

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 It is our desire to provide the client with the best possible service. Therefore, policies are created to serve you better.  Professional services are provided with your cooperation. Please remember that tardiness of one person delays all appointments following your scheduled appointment. Thank you for your continued support and patronage.